Improve IT Project Communication and Live Happily Ever After

According to the Standish Group's 2015 Chaos report, fewer than 30% of technology projects achieve successful completion. This alarming statistic often stems from factors beyond technical competence—particularly ineffective communication between stakeholders.

Poor communication in IT projects creates cascading consequences. When teams fail to share information clearly, misunderstandings multiply, frustration builds on both sides, and deliverables diverge from requirements. Projects spiral into constant corrections, damaging reputations for service providers and clients alike.

Several factors undermine effective communication. These include misunderstandings rooted in assumptions, the curse of knowledge where experts overestimate others' understanding, superficial treatment of details, insufficient follow-up, and infrequent check-ins.

Quality communication distinguishes successful projects. Key practices include clearly defining goals upfront, documenting expertise in accessible language, verifying mutual understanding, scheduling regular agenda-driven meetings, maintaining active involvement throughout project lifecycles, and asking questions without hesitation.

Idego Group emphasizes finding common language with clients and building mutual trust alongside documentation. Their approach prioritizes understanding client needs thoroughly, avoiding technical jargon, maintaining responsive communication, proactively suggesting solutions, ensuring transparency about progress, and educating clients throughout engagements.