Inpro
Insurance Claim
Management System
Platform dedicated to insurance claim reporting and verification
see case result
Platform dedicated to insurance claim reporting and verification
see case result
Inpro is an insurance claim management system suitable for individuals and businesses
Faster Claim
Verification
Easier Insurance
Configuration
Decrease In
Operating Costs
Inpro is a web application that serves as a platform for insurance management. The platform enables easy configuration and verification of one’s insurance policy. Customers can use the system to search for, buy, and pay for chosen services. Inpro also allows the insured to report a claim and verify its status through a convenient customer service module.
Inpro is an insurance claim management system suitable for individuals and businesses
Optimization of the
claim register process
Access to analytics
and reports
Integration with a
payment system
Regardless of whether you are a company or an individual, the process of getting insurance is associated with a lot of document signing, data verification, and waiting. Customers often aren’t aware of what their actual options are and types of policies they can buy. What’s more, customer service doesn’t always work flawlessly hence the flow of information may not be as effective as it should be.
As a result, the process of insurance claim reporting requires a lot of effort and patience. Not to mention, it’s very often unclear on what condition a claim has been rejected or accepted by agents. On the other hand, insurance companies and brokers spend a lot of time verifying received insurance applications and preparing suitable documents. Where in fact, all of these could be done via an online platform ensuring transparency and ease of communication.
"Inpro was about to be the answer to all needs, providing a system for insurance management and claim reporting."
Piotr Groza
CEO, Idego
The goal was to provide a system divided on several modules and each dedicated to different types of insurance services. The insurance system was to allow a customer to register their account, having a full range of configuration of their insurance policy. All wrapped up in useful and intuitive design.
Our team started with user accounts and policy order configuration. The insurance system was to show different policy offers divided on categories. By choosing a category, customers would see what type of insurance is available for businesses or individuals. From there, customers would easily enter the policy details section where they would set up their orders. We integrated the platform with the payment system, allowing convenient cyclic payments for the chosen policy package.
Next, we developed a module for insurance claim registering. We wanted to make the process simple and clear by providing boxes to fill in the necessary information. Also, we made it possible for customers to upload files and provide a short description of a loss. This way, clients are not limited only to the boxes and default answers.
We also made a dedicated panel for brokers to monitor sales and build a client base. The analytics section was integrated with a reporting tool to enable detailed report generation based on the chosen set of variables. This way, the insurance system was not only for customer use but for insurance companies to manage clients and services.
A customer can view, edit, and modify their insurance details. Entering the policy details section, they see a preview of the chosen insurance package, the price, and insurance number. From here, customers can easily manage payments and invoices.
Panel for claim reporting ensures easy and clear verification process. Customers know exactly what details the company requires from them. What’s more, they can add their files and description of an accident to help process the case.
Each customer has a dedicated broker and can contact them whenever they need to. The customer service module ensures quick access to all information and account settings which makes it easier to provide help.
The insurance system is not only for the use of customers. Thanks to the report and analytics module, insurance companies can monitor the number of sold insurance packages. The brokers can generate customized reports and set sales target to better manage their work. If they need, they can also download the reports as well as contracts with customers.
Inpro contributed to an increase in sales and satisfaction from services. The insurance claim management system help companies and brokers defy suitable products based on the received applications. Using the platform our client’s company experienced a 30% decrease in operating costs as most processes happen online. Inpro offers 75% faster insurance claim verification. It provides transparent communication and a better quality of customer service.
Idego is a custom software development company able to bring your product vision into life. We give you access to the latest technologies and trends but most importantly, to a talented and dedicated team of professionals.
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